Refund policy

Return & Exchange Policy

Our Commitment to You

At CoilyGurls, we're committed to providing you with high-quality, handcrafted hair care products. Due to the personal nature of our beauty and hair care products, we maintain strict hygiene and safety standards for all our customers.

Return & Exchange Policy

No Returns or Exchanges

Due to health, safety, and hygiene regulations, we do not accept returns or exchanges on any of our hair care products once they have been shipped. This policy protects the health and safety of all our customers and ensures the integrity of our handcrafted formulations.

Product Defects & Quality Issues

We stand behind the quality of our products. If you receive a defective or damaged product, we're here to help:

Eligible Issues Include:

  • Damaged packaging or leaking containers
  • Manufacturing defects (broken pumps, cracked bottles, etc.)
  • Incorrect product shipped

Replacement Process

Step 1: Contact Us Immediately

  • Email us at coilygurls@gmail.com within 7 days of receiving your order
  • Include your order number and detailed photos of the issue
  • Describe the problem clearly

Step 2: Investigation

  • Our team will review your case within 2-3 business days
  • We may request additional information or photos
  • Each case is evaluated individually to ensure product quality standards

Step 3: Resolution

  • If the defect is confirmed, we will send a replacement product at no charge
  • Replacement products will be shipped within 5-7 business days
  • No need to return the defective product

What We Cannot Replace

We cannot provide replacements for:

  • Products you simply don't like or that don't work for your hair type
  • Products damaged due to misuse or improper storage
  • Products used incorrectly or not according to instructions
  • Changes of mind about product selection
  • Products damaged after 7 days from delivery

Pre-Purchase Consultation

Not sure which products are right for your hair?

  • Read our detailed product descriptions and ingredient lists
  • Check our hair type recommendations (4A, 4B, 4C guidance)
  • Contact us with questions BEFORE purchasing
  • Follow us on social media for hair care tips and product guidance

Shipping Damage

Package damaged during shipping?

  • Take photos of the damaged package immediately
  • Contact us within 24 hours of delivery
  • We'll work with the shipping carrier to resolve the issue
  • Replacement will be sent once shipping damage is confirmed

Customer Satisfaction

While we cannot accept returns, your satisfaction matters to us:

  • We carefully formulate each product for specific hair types
  • Our chemistry-educated founder ensures quality in every batch
  • We use only premium, natural ingredients
  • Each product includes detailed usage instructions

Important Notes

  • This policy applies to all CoilyGurls products
  • Policy may be updated periodically (customers will be notified)
  • All replacement decisions are final
  • This policy is effective as of June 15, 2025

Prevention Tips

To ensure the best experience with your products:

  • Store products in a cool, dry place away from direct sunlight
  • Close containers tightly after each use
  • Use clean, dry hands when handling products
  • Follow usage instructions carefully

Thank you for choosing CoilyGurls!
We appreciate your understanding of our policy and your trust in our handcrafted, chemistry-formulated products for your beautiful coils.

Last updated: June 25, 2025